Pivotal Cloud Foundry versions 1.7 and above
BOSH Director is not responding and subsequently, the user cannot run the BOSH operations through Ops Manager. Below is the log of the BOSH operation:
ubuntu@pivotal-ops-manager:~$ bosh target
Current target is https://XX.XXX.XXX.XX:XXXXX (p-bosh)
ubuntu@pivotal-ops-manager:~$ bosh login
[WARNING] cannot access director, trying 4 more times...
[WARNING] cannot access director, trying 3 more times...
[WARNING] cannot access director, trying 2 more times...
[WARNING] cannot access director, trying 1 more times...
cannot access director (Connection refused - connect(2) for "10.111.111.11" port 25555 (10.111.111.11:25555))
In such a case, follow the steps listed below for troubleshooting:
ssh vcap@<bosh director IP> to see if it is possible to login to BOSH director VM. The password can be found on the Ops Manager dashboard.
2a. If it doesn't work, check underlying IaaS. If the VM is running well and the IP address is correctly allocated (As example, for vSphere, you can login to the vCenter to check the VM status and open the console window).
2b. If it works, please
sudo -i to switch to root user. Issue
monit status to check if any jobs are failing.
3. Check if there is any CPU/disk/memory resource issue with the VM, with commands
4. Try to restart those failing jobs with
monit restart <job name>.
5a. If it doesn't work, check logs under /var/vcap/sys/log/ and contact Pivotal support with the archived logs.
5b. If it works, please execute the Bosh Target again to double check.