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BOSH deployment Error: PBM error occurred during PreCloneCheckCallback: Connection reset by peer' in 'create_vm' CPI method

Environment

 Product  Version
 Pivotal Cloud Foundry  1.10
 VMware vCenter Server  6.0.x

Symptom

When cloning a virtual machine (VM) using BOSH, it starts creating missing VMs, and the following error occurs: 

upgrade-all-service-instances/83299656-ecf4-499b-83b9-9dcb5ceaac60 (0). 
Failed: Unknown CPI error 'Unknown' with message 'A general system error occurred:
PBM error occurred during PreCloneCheckCallback:
Connection reset by peer' in 'create_vm' CPI method

(00:22:17)

Cause

This error occurs when the Profile-Driven Storage service is not running or is not accepting connections.

Resolution

To resolve the issue, ensure that the Profile-Driven Storage service is running. You can either stop and start or restart the VMware services.

For vCenter Server Appliance

  1. Run this command to check the status of the service
    service vmware-sps status
  2. Run this command to stop the vmware-sps service
    service vmware-sps stop
  3. Run this command to start the vmware-sps service
    service vmware-sps start

    Note: You can either perform the above steps to stop and start the VMware services or just follow the step below to restart the services.

  4. Run this command to restart the vmware-sps service
    service vmware-sps restart

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