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Pivotal Support Customer Update Vol. 8

 

 

In This Issue

Reinventing the Rules of Engagement
Roshni Champati, Sr. Program Manager, KCS, Pivotal Support

Process-Pairing-London-01.jpgHave you heard that story about a guy, who used to read the pile of newspapers and was satisfied reading them all? You must have also heard about the other guy, who absorbs it all and then tries it out to see if the learning works. He uses his experience to communicate what worked and what didn’t. Now how many of us are the first guy and how many of us are (or aspire to be) the second one? We all tend to be the second one, while some of us are still trying to get there. We all seek to cross the chasm in this world of disruptive knowledge. We want to test our analysis, try out what we know, try the first thing that comes to our domain of technology and we fail delightfully. We enjoy failing and build from there because we learn the most by failing. The fact remains that our knowledge does not do the work for us. It’s us, who do the work. Our learnings are useless if we are not applying them, sharing them, and testing them out. This is the ideology behind Pivotal’s Knowledge Base (KB).

We've heard that the best thing about Pivotal’s Knowledge Base is that it is built upon the idea of breaking the rules of siloed engagement between operators and engineers with a promise to be their advisor day-two-onwards when “day-one” is the day you implemented Pivotal’s software. It ensures that the documented facts are based on the insights of our customers. For example, the app failed and was reported and documented in a KB article. The developers at Pivotal are always searching for the real use cases. 

Pivotal_Office_Denver_01.jpgIt’s a people-driven system of knowledge sharing. There are a group of developer dojos huddling for the development of the features and they are always collaborating, communicating, and organizing the content. These people are the people from Pivotal Support and Pivotal R&D. That’s what matters in Pivotal, people matter, communications matter. For Pivotal, our Customers matter, and the rules for our engagement matter. We hear real user’s voices, and that echoes in the Knowledge Base articles, in the community threads often times. Customers identify needed features. Customers are the real advocates of the products. They test and learn and retest to understand why something is not working as desired. Therefore, this desire creates the journey for feature improvements and product developments. The Knowledge Base becomes the living example of our Customer's Voice.

Nothing in our lives is going to change because of the mere acquisition of information. Change happens when we work with information long enough to figure out how to make it work. The feedback is imperative and breaks the silos. Pivotal Documentation is the Guidebook to all that you need to learn about Pivotal software and the Knowledge Base is becoming the answer to the questions when you have trouble. Many issues after getting discussed in Knowledge Base articles gets attention, gets extended and eventually lands up in Pivotal Documentation as full-fledged features. We are breaking many rules and reinventing a consolidated knowledge centered service that helps you trust in our efforts. Check out the latest KB articles in our Knowledge Base, where to go when you need to know. We will keep reinventing the rules and you keep telling us how we are doing in our Knowledge Base. Write to us gss-km@pivotal.io. 

 
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intelligence_icon.png Top Knowledge Base Articles

Here are the Knowledge Base articles to help Cloud and Database Admins to improve productivity with Pivotal products. If you have any questions, you can write to gss-km@pivotal.io

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Services 

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 Product Updates

Here's a quick view of recent software updates and upcoming End Of General Support dates to help ensure that you are running the current release of your software. Please review to check if any of your products are listed here. You can find our Pivotal Support Lifecycle Policy which includes our Pivotal Lifecycle Matrix. This page was last updated on 6/20/17.
 
New Releases  
Product Date
Pivotal Greenplum 5.0.0-beta.1 6/16/17
Pivotal Cloud Foundry 1.11 6/15/17
Pivotal Cloud Foundry Elastic Runtime 1.11.0 6/15/17
Pivotal Cloud Foundry Operations Manager 1.11.0 6/15/17
Pivotal Greenplum 4.3.14.0 5/31/17
Security Releases  
Product Date
Latest Stemcell Security Releases 5/2017
Pivotal Cloud Foundry Elastic Runtime 1.10.14 6/12/17
Pivotal Cloud Foundry Elastic Runtime 1.9.27 6/12/17
Pivotal Cloud Foundry Elastic Runtime 1.8.49 6/12/17
Pivotal Cloud Foundry Operations Manager 1.10.9 5/31/17
Pivotal Cloud Foundry Operations Manager 1.9.14 5/31/17
Pivotal Cloud Foundry Operations Manager 1.8.22 5/25/17
Recent and Upcoming End of General Support  
Product Date
Pivotal Cloud Foundry 1.8 6/30/17
Pivotal Cloud Foundry Metrics 1.1.x 6/30/17
Pivotal Cloud Foundry JM Bridge 1.8 6/30/17
MySQL for Pivotal Cloud Foundry 1.8x 6/30/17
MySQL for Pivotal Cloud Foundry 1.7x 6/30/17
IPsec Add-on for PCF 1.5.x 6/30/17
Pivotal Web Server 5.5.x 7/15/17
Pivotal Web Server 6.1.x 7/15/17
Pivotal Web Server 6.2.x 7/15/17
Pivotal Web Server 6.3.x 7/15/17
Pivotal HDP 2.3.x 7/22/17
Pivotal Push Notification 1.x 7/31/17
Spring XD 1.x 7/31/17
Pivotal Cloud Foundry Service Broker for AWS 1.0.x 8/31/17
Pivotal GemFire 8.0.x 8/31/17
Pivotal GemFire 8.1.x 8/31/17
Pivotal Cloud Foundry 1.9 9/30/17
Pivotal Cloud Foundry Runtime for Windows 1.9.x 9/30/17
Pivotal Cloud Foundry Metrics 1.2.x 9/30/17
Pivotal Push Notification 1.7.x 9/30/17
Microsoft Azure Service Broker for PCF 1.2.x 9/30/17
Pivotal HDB 1.2.1 (formerly HAWQ 1.2.1) 9/30/17
Pivotal Command Center 2.3.x 9/30/17
Pivotal GemFire XD 1.3.x 9/30/17
   
 
Cloud Foundry Security Update
In May 2017, the PCF team released patches and notices for 17 CVEs. More information can be found at http://pivotal.io/security. The most recent security releases for PCF include:
  • PCF Elastic Runtime 1.8.49, 1.9.27, 1.10.14 and 1.11.0
  • PCF Operations Manager 1.8.22, 1.9.14, 1.10.9 and 1.11.0

Note: PCF 1.8x will reach end of general support on 6/30/2017. Spring XD will reach End of Availability, End of Support, End of Life on 7/31/2017.

See our KB article on Pivotal Cloud Foundry Buildpack Changes for Elastic Runtime 1.8+.

 

Pivotal Cloud Foundry Partner Services

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Check out these services that are published, supported, and maintained by our Partners. Here are the latest: 

Service Name Release Date
Redis Enterprise Pack for PCF 6/16/17
Dynatrace Full-Stack Add-On for PCF 6/9/17
Altoros Log Search for PCF 6/8/17
Altoros Cassandra for PCF 5/30/17
Hazelcast Jet for PCF 5/19/17
Sumo Logic Nozzle for PCF 5/15/17
Altoros AWS S3 for PCF 5/15/17
Stardog Service Broker for PCF 5/8/17
Honeycomb Nozzle for PCF (BETA) 4/19/17
a9s Redis for PCF (BETA) 4/18/17
a9s RabbitMQ for PCF (BETA) 4/18/17
 
Explore, download, and update Pivotal software and services at Pivotal Network.
 
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PCF Developer Course Ranks in the Top 5% on Pluralsight
In early May, Pivotal Training announced our partnership with Pluralsight - a subscription-based learning platformbg-academy-lower.png featuring thousands of technical courses, online assessments and more. Pluralsight subscribers can now access our three self-paced developer courses including - Pivotal Cloud Foundry, Pivotal GemFire and Pivotal Greenplum - exclusively through platform.
 
Pluralsight subscribers were anxious to take advantage of the new Pivotal content. Within the first month of availability, the Pivotal Cloud Foundry Developer course ranked in the top 5% of all Pluralsight courses viewed. And Pivotal GemFire Developer wasn't too far behind - ranking in the top 12% of the ~6,000 total courses. 
 
Learn more about the Pluralsight platform and enroll in our developer classes by visiting Pivotal webpage today. 
 
 
Accelerate Your Pivotal Skills with Hands-on Training  
Instructor-led, public training classes are now scheduled through September! Our technical courses span the entire Pivotal stack and are a scalable way to build proficient teams, accelerate product adoption, and reduce support inquiries. 
 
Many public classes are available via our Live Online (i.e. virtual) platform—allowing students to receive hands-on training from the convenience of their home or office. And with classes scheduled during local business hours, users across all geographies can find a date and time that works best for their schedule.
 
Check-out our public training schedule or visit pivotal.io/training to enroll in a class. 
 
 
Showcase Your Pivotal Certification
Pivotal Training's Certification Program now features badging. As of 27-March-2017, all candidates who successfully pass a Pivotal exam with our exam provider, PSI / ExamsLocal (formerly known as Innovative Exams), will receive a digital badge via our digital badging / credentialing partner, BadgeCert. 
 
These digital badges, known as "BadgeCerts", are portable icons embedded with information that verifies the earner's Pivotal certifications with a single click. Once earned, the digital icon badge can be shared electronically on social networking sites, internal corporate profiles, email signatures, digital resumes, and websites.
 
In addition to Pivotal's new badges, newly certified candidates will continue to receive a downloadable PDF of their certificate via BadgeCert. All badges and certificates include versioning, but do not expire.
 
You can find more information about our certification program at pivotal.io/training/faq/certification.
 
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 Support News

Pivotal Business Critical Support
A proven and personal approach to supporting Mission Critical Solutions based on Pivotal Technologies. Learn more here

PCF User Interest Workgroups - June 2017

Users collaborating and sharing with other users about Pivotal Cloud Foundry

workgroup.pngAs an offshoot of the PCF Virtual Users Group, we’re organizing PCF Interest Workgroups for customers to collaborate together on topics of specific interests. These groups meet in monthly calls. All interested users are welcome. To get added to a workgroup meeting invitation, please email Greg Chase: gchase@pivotal.io.

    • Security and compliance - PCI
      • Friday, June 23, 12:30PM Eastern / 9:30AM Pacific
    • Smoke tests, load testing, & canaries
      • Friday, June 30, 12:30PM Eastern / 9:30AM Pacific
    • PCF metrics, events, Logregator, and syslo
      • Friday, July 7, 12:30PM Eastern / 9:30AM Pacific
    • Concourse pipelines for PCF operations
      • Friday July 14, 12:30PM Eastern / 9:30AM Pacific
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 Social Square

Pivotal is transforming how the world builds and supports software. See how we do it by following us on InstagramTwitter and YouTube

Have you seen this on Twitter?

Here are links to some of our AWESOME blogs, podcasts and webinars!

Blogs:

Podcasts:

Webinars:

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 Upcoming Events Featuring Pivotal

 

Upcoming Events:

All Events

  • You can see all upcoming events here!
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 Meet Your Support Expert

Meet David, a PaaS Customer Engineer for Pivotal Support

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I work at the Pivotal Raleigh, North Carolina office located in downtown Raleigh, which provides easy access to almost everything. We are surrounded by beautiful Oak trees, and it is called the "City of Oaks" for a reason. I relocated here from San Francisco, CA, and I am working on getting to know Raleigh better.

When I am not working, I spend as much of my free time as possible with my family. It is always a joy to see what new things my 1 1/2 year old daughter does on a daily basis. I enjoy coffee, so I like to explore the coffee shops in the area and last but not least, I train in Brazilian Jiu-Jitsu. 

It is great to be part of Pivotal Support. The people I work with all have positive attitudes, open minds, and wonderful personalities. This reflects on how the team helps our customers get past any speed bumps or roadblocks they may encounter. I always know that I am not alone, everyone is always willing to help one another.

 

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