Pivotal Cloud Foundry: 1.9, 1.10, 1.11
Ops Manager VM was stuck during installation and had to be rebooted in order to remedy hung state.
There is a RUNNING installation in the Changelog of Ops Manager that is no longer actually running.
A new deployment would not run because it detected RUNNING installation as already existing.
If Ops Manager is rebooted in the middle of an active installation, then the state may not be properly set to "Failed."
In order to remedy the RUNNING install we need to perform the following steps manually to mark the install as failed:
1. Connect to the postgres database on Ops Manager
ssh into the ops manager machine
sudo su - tempest-web -s /bin/bash -c 'psql -d tempest_production'
2. Identify 'id' of install with status 'RUNNING'
SELECT * from installs;
3. Update status of install to properly set install as failed
BEGIN; UPDATE installs SET finished = true, finished_at = current_timestamp, status = 'failed' WHERE id = <ID FROM PREVIOUS QUERY>;
4. Commit the transaction if there was no error
If there is an error, rollback and try again
After performing the above update, you will see the status of the installation change to Failed when pressing "Changelog" under the "Apply Changes" button in Ops Manager. You can now execute a new "Apply changes" and deploy and it will no longer be blocked by the prior stuck installation.