Pivotal Knowledge Base


Pivotal Support Customer Update Vol. 10


In This Issue



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Top Knowledge Base Articles

Here are the Knowledge Base articles to help Cloud and Database Admins to improve productivity with Pivotal products. If you have any questions, you can write to support-km@pivotal.io

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 Product Updates

Here's a quick view of recent software updates and upcoming End Of General Support dates to help ensure that you are running the current release of your software. Please review to check if any of your products are listed here. You can find our Pivotal Support Lifecycle Policy which includes our Pivotal Lifecycle Matrix. This page was last updated on 8/15/17.
New Releases  
Product Date
Pivotal Greenplum 4.3.16 7/28/17
Pivotal Greenplum 5.0.0-beta.6 8/4/17
Security Releases  
Product Date
Latest Stemcell Security Releases 8/2017
Pivotal Cloud Foundry Elastic Runtime 1.11.8 8/4/17
Pivotal Cloud Foundry Elastic Runtime 1.10.22 8/4/17
Pivotal Cloud Foundry Elastic Runtime 1.9.35 8/4/17
Pivotal Cloud Foundry Operations Manager 1.11.7 8/9/17
Pivotal Cloud Foundry Operations Manager 1.10.13 8/8/17
Pivotal Cloud Foundry Operations Manager 1.9.18 8/8/17
Recent and Upcoming End of General Support  
Product Date
Pivotal Cloud Foundry Service Broker for AWS 1.0.x 8/31/17
Pivotal GemFire 8.0.x 8/31/17
Pivotal GemFire 8.1.x 8/31/17
Pivotal Cloud Foundry 1.9 9/30/17
Pivotal Cloud Foundry Runtime for Windows 1.9.x 9/30/17
Pivotal Cloud Foundry Metrics 1.2.x 9/30/17
Pivotal Push Notification 1.7.x 9/30/17
Microsoft Azure Service Broker for PCF 1.2.x 9/30/17
Pivotal HDB 1.2.1 (formerly HAWQ 1.2.1) 9/30/17
Pivotal Command Center 2.3.x 9/30/17
Pivotal GemFire XD 1.3.x 9/30/17
Pivotal Cloud Foundry LogSearch 1.0.x 10/31/17
Redis for Pivotal Cloud Foundry 1.x 10/31/17
Pivotal tc Server 3.1.x 10/31/17
Pivotal API Gateway 1.1.0.x 10/31/17


Cloud Foundry Security Update
In July 2017, the PCF team released patches and notices for CVEs. More information can be found at http://pivotal.io/security. The most recent security releases for PCF include:
  • PCF Elastic Runtime 1.9.35, 1.10.22 and 1.11.8
  • PCF Operations Manager 1.9.18, 1.10.13 and 1.11.7

Note: Spring XD reached End of Availability, End of Support, End of Life on 7/31/2017.

See our KB article on Pivotal Cloud Foundry Buildpack Changes for Elastic Runtime 1.8+.


Pivotal Cloud Foundry Partner Services


Check out these services that are published, supported, and maintained by our Partners. Here are the latest: 

Service Name Release Date
EnterpriseDB Postgres Ark Service Broker for PCF 7/27/17
Altoros Heartbeat for PCF 7/20/17
Pega for PCF 7/20/17
Black Duck Hub Service Broker for PCF 7/14/17
Explore, download, and update Pivotal software and services at Pivotal Network.
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Instructor-led Classes Scheduled thru 2017
School is back in session and now is the perfect time to head back into the classroom to learn the latest Pivotal technologies. 
Pivotal Training’s instructor-led classes are uniquely designed to help you enhance your skills and accelerate product adoption. Curriculum is taught by Pivotal Certified Instructors and our hands-on learning environment improves skills retention.  
Instructor-led classes are now available through the end of the year. With classes available across all geographies - including many Live Online (virtual) options - it's easy to find dates and times that work for your busy schedule.
Download our Public Training Flyer today and visit pivotal.io/training to enroll in a class.
Updated Pivotal Cloud Foundry Administrator Course - Now Available
The Pivotal Cloud Foundry Administrator course has been updated to align with the recent product release. The revised, 4-day course provides students with the theoretical understanding and hands-on experience needed to manage a Pivotal Cloud Foundry Installation.
As part of this instructor-led class, you will perform common tasks associated with “Day 1 Operations” (i.e. installing Ops Manager and the Elastic Runtime, configuring users, roles, and quotas, etc.) and “Day 2 Operations” (i.e. backing up and restoring an installation, using BOSH, etc). The course also helps prepare you for the Pivotal Cloud Foundry Administrator Certification Exam.
To learn more and view the upcoming public training schedule, visit the Pivotal Cloud Foundry Administrator webpage.
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 Support News

Pivotal Business Critical Support
A proven and personal approach to supporting Mission Critical Solutions based on Pivotal Technologies. Learn more here

PCF User Interest Workgroups - August 2017

Users collaborating and sharing with other users about Pivotal Cloud Foundry

workgroup.pngAs an offshoot of the PCF Virtual Users Group, we’re organizing PCF Interest Workgroups for customers to collaborate together on topics of specific interests. These groups meet in monthly calls. All interested users are welcome. To get added to a workgroup meeting invitation, please email Greg Chase: gchase@pivotal.io.

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 Upcoming Events Featuring Pivotal


Upcoming Events:

How to Apply Design Patterns & Practices to Cloud-Native Application Development Webinar September 7, 2017 @ 2pm ET

All Events

  • You can see all upcoming events here!
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 Meet Your Support Expert

Meet Shawn, a Pivotal Support Customer Engineer

WechatIMG657.jpegI work remote from the small city of Chongqing (82,300 m²). It's famous for the spicy Hotpot and nice night view.

I work as a Customer Engineer for Greenplum Database. When I am not busy at work, I like PC games (WOW), watching movies in a theater, meeting friends, and enjoying my family.

I am proud to be a part of Pivotal Support and here is why: I always like helping people, customers and colleagues. Pivotal, with its strong focus on customer success and its big family culture, is the perfect place to help the customer, work with colleagues and learn from each other.


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