Pivotal Knowledge Base


Pivotal Support Customer Update Vol. 12


In This Issue

Advance Preview

Pivotal's new and improved online support experience is in development. We will soon be able to offer more of the self-support resources users like you have asked for, including a new Community environment with Discussion and Knowledge Article integration.

Support Update readers are invited to this sneak peek:


In addition to Tech Support News and just-in-time product support announcements, the new portal searches for answers across Pivotal and provides quick access to a new support case interface (for those with subscriptions or otherwise eligible for premium support).

Please visit support.pivotal.io in early 2018 for more on Pivotal Support’s new, easy to use set of resources, designed to help you solve problems faster and keep your business running.

Top Knowledge Base Articles

Here are the Knowledge Base articles to help Cloud and Database Admins to improve productivity with Pivotal products. If you have any questions, you can write to support-km@pivotal.io

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 Product Updates

Here's a quick view of recent software updates and upcoming End Of General Support dates to help ensure that you are running the current release of your software. Please review to check if any of your products are listed here. You can find our Pivotal Support Lifecycle Policy which includes our Pivotal Lifecycle Matrix. This page was last updated on 10/17/17.
New Releases  
Product Date
Pivotal Cloud Foundry 1.12 9/18/17
Pivotal Greenplum 5.0 9/14/17
Security Releases  
Product Date
Latest Stemcell for PCF Security Releases 9/20/2017
Latest Stemcell for PCF (Windows) Security Releases 9/20/2017
Pivotal Cloud Foundry Elastic Runtime 1.12.4 10/12/17
Pivotal Cloud Foundry Elastic Runtime 1.11.16 10/12/17
Pivotal Cloud Foundry Elastic Runtime 1.10.30 10/12/17
Pivotal Cloud Foundry Operations Manager 1.12.2 10/5/17
Pivotal Cloud Foundry Operations Manager 1.11.12 9/25/17
Pivotal Cloud Foundry Operations Manager 1.10.17 9/25/17
Pivotal Cloud Foundry Operations Manager 1.9.22 9/25/17
Recent and Upcoming End of General Support  
Product Date
Pivotal Cloud Foundry LogSearch 1.0.x 10/31/17
Redis for Pivotal Cloud Foundry 1.x 10/31/17
Pivotal tc Server 3.1.x 10/31/17
Pivotal API Gateway 1.1.0.x 10/31/17
Pivotal Cloud Foundry Metrics 1.3.x 11/30/17
Pivotal Push Notification 1.8.x 11/30/17
Pivotal Cloud Foundry Service Broker for AWS 1.1.x 11/30/17
Pivotal Cloud Foundry 1.10 12/31/17
Pivotal Cloud Foundry Runtime for Windows 1.10.x 12/31/17
Pivotal Cloud Cache 1.0.x 12/31/17
Pivotal Cloud Foundry JMX Bridge 1.8.x 12/31/17
Pivotal Cloud Foundry Isolation Segment 1.10.x 12/31/17
Redis for Pivotal Cloud Foundry 1.x 12/31/17
Redis for Pivotal Cloud Foundry 1.4.x 12/31/17
Redis for Pivotal Cloud Foundry 1.5.x 12/31/17
Redis for Pivotal Cloud Foundry 1.6.x 12/31/17
Redis for Pivotal Cloud Foundry 1.7.x 12/31/17
IPsec Add-on for PCF 1.6.x 12/31/17
Pivotal Cloud Foundry Service Broker for AWS 1.2.x 12/31/17
GCP Service Broker for PCF 3.2.x 12/31/17
Pivotal Greenplum 4.3.0.x - 4.3.8.x 12/31/17
Pivotal Data Sync 1.x 12/31/17
Pivotal Tracker for Pivotal Cloud Foundry 1.0.x 12/31/17
Pivotal Tracker for Pivotal Cloud Foundry 1.0.x 12/31/17

Cloud Foundry Security Update
In September 2017, the PCF team released patches and notices for CVEs. More information can be found at http://pivotal.io/security. The most recent security releases for PCF include:
  • PCF Elastic Runtime 1.10.30, 1.11.16 and 1.12.4
  • PCF Operations Manager 1.9.22, 1.10.17, 1.11.12 and 1.12.2

See our KB article on Pivotal Cloud Foundry Buildpack Changes for Elastic Runtime 1.8+.


Pivotal Cloud Foundry Partner Services


Check out these services that are published, supported, and maintained by our Partners. Here are the latest: 

Service Name Release Date
Splunk Nozzle for PCF 9/12/17
Altoros Spark for PCF 9/28/17
Explore, download, and update Pivotal software and services at Pivotal Network.
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Pre-conference Training - Seats Still Available
Attending SpringOne Platform '17? Don't forget to register for one of our instructor-led pre-conference training classes. 
Pivotal Training is offering six unique classes December 3rd & 4th. Courses are taught by Pivotal Certified Instructors and designed to help you maximize your skills with hands-on labs and interactive content. Course topics include Spring Boot, Spring Cloud, Pivotal Cloud Foundry and more. 
Seats are filling fast! Learn more and register at: 
Pivotal Cloud Foundry Developer takes Pluralsight by storm! 
In April, Pivotal Training announced our partnership with Pluralsight - a subscription-based learning platform featuring thousands of technical courses, assessments and more. Over the past five months, Pivotal Cloud Foundry Developer has been one of the most successful courses on the Pluralsight platform with over 3200 unique subscribers!
We've recently updated and expanded the Pivotal Cloud Foundry Developer course on Pluralsight - making it the perfect starting point towards earning your Pivotal Cloud Foundry Developer Certification. 
To learn how this course can help you and your team gain the experience needed to deploy and scale applications on Cloud Foundry, visit https://pivotal.io/training/courses/pivotal-cloud-foundry-developer-training.
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 Support News

Meet Greenplum 5.0
On September 14th Pivotal announced GA for Greenplum 5: Learn more about this exciting new release of the the world’s first open-source, multi-cloud data platform for advanced analytics!

Pivotal Business Critical Support
A proven and personal approach to supporting Mission Critical Solutions based on Pivotal Technologies. Learn more here

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 Upcoming Events Featuring Pivotal


Upcoming Events:

Oct 25 - Continuous Delivery: Fly the Friendly CI in Pivotal Cloud Foundry with Concourse Webinar

All Events

  • You can see all upcoming events here!
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 Meet Your Support Expert


Meet Isaac, an Escalation Manager

I work in a Pivotal office found in the bustling mega-city of Shanghai

I work as an Escalation Manager

I am proud to be a part of Pivotal Support and here is why 
After living in five different European countries I thought I understood something about cultural diversity. Then I moved to China.
 Pivotal Support embraces a culture of continuous learning, of mutual respect between teams, and we maintain a level of trust in each other to do the right thing, and not to be afraid of making mistakes.


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