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Pivotal Support Customer Update Vol. 13

 

In This Issue

Top Knowledge Base Articles

In Pivotal Support, we're focusing support on help desks that resolve incidents faster, helping customers achieve seamless, continuous improvements as they refactor architectures and scale out new cloud services. Pivotal Support helps developers, operators, and administrators that build apps and run operations, to maintain concurrency, disposability, and developer product parity.

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Good communication is critical for us. We listen to the Pivotal customer community, and offer advance knowledge to resolve immediate problems. In areas where it applies, we make that knowledge reusable. You can resolve things faster and more autonomously. The Pivotal Knowledge Base routinely gets 4,000 views each weekday, and 90,000+ views a month. As customers bring ever larger Pivotal product implementations to unique environments, documentation helps keep them successful throughout its lifecycle. With something this new, the knowledge base we're building is also about building enduring trust with customers.

Here are the Knowledge Base articles to help Cloud and Database Admins to improve productivity with Pivotal products. If you have any questions, you can write to support-km@pivotal.io

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Configure ntpdate to use non-privileged ports
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 Product Updates

Here's a quick view of recent software updates and upcoming End Of General Support dates to help ensure that you are running the current release of your software. Please review to check if any of your products are listed here. You can find our Pivotal Support Lifecycle Policy which includes our Pivotal Lifecycle Matrix. This page was last updated on 11/21/17.

 
New Releases  
Product Date
Pivotal GemFire 9.2.0 11/22/17
Pivotal Greenplum 5.2.0 11/18/17
Security Releases  
Product Date
Latest Stemcell for PCF Security Releases 10/27/17
Latest Stemcell for PCF (Windows) Security Releases 10/27/17
Pivotal Cloud Foundry Elastic Runtime 1.12.7 11/9/17
Pivotal Cloud Foundry Elastic Runtime 1.11.19 11/9/17
Pivotal Cloud Foundry Elastic Runtime 1.10.33 11/10/17
Pivotal Cloud Foundry Operations Manager 1.11.14 11/14/17
Pivotal Cloud Foundry Operations Manager 1.10.18 11/7/17
Pivotal Cloud Foundry Operations Manager 1.9.23 11/3/17
Recent and Upcoming End of General Support  
Product Date
  November
Pivotal Cloud Foundry Metrics 1.3.x 11/30/17
Pivotal Push Notification 1.8.x 11/30/17
Pivotal Cloud Foundry Service Broker for AWS 1.1.x 11/30/17
  December
Pivotal Cloud Foundry 1.10 12/31/17
Pivotal Cloud Cache 1.0.x 12/31/17
Pivotal Cloud Foundry JMX Bridge 1.8.x 12/31/17
Pivotal Cloud Foundry Isolation Segment 1.10.x 12/31/17
Redis for Pivotal Cloud Foundry 1.x 12/31/17
Redis for Pivotal Cloud Foundry 1.4.x 12/31/17
Redis for Pivotal Cloud Foundry 1.5.x 12/31/17
Redis for Pivotal Cloud Foundry 1.6.x 12/31/17
Redis for Pivotal Cloud Foundry 1.7.x 12/31/17
IPsec Add-on for PCF 1.6.x 12/31/17
Pivotal Cloud Foundry Service Broker for AWS 1.2.x 12/31/17
GCP Service Broker for PCF 3.2.x 12/31/17
Pivotal Greenplum 4.3.0.x - 4.3.8.x 12/31/17
Pivotal Data Sync 1.x 12/31/17
Pivotal Tracker for Pivotal Cloud Foundry 1.0.x 12/31/17
Pivotal Tracker for Pivotal Cloud Foundry 1.0.x 12/31/17
  January
MySQL for Pivotal Cloud Foundry 1.9.x 1/31/18
MySQL for Pivotal Cloud Foundry 1.10.x 1/31/18
File Integrity Monitoring Add-on for PCF 1.1.x 1/31/18
Pivotal App Distribution 1.x 1/31/18
Pivotal GemFire XD 1.4.x 1/31/18
  February
Redis for Pivotal Cloud Foundry 1.8.x 2/28/18
Pivotal Cloud Foundry Service Broker for AWS 1.3.x 2/28/18
GCP Service Broker for PCF 3.4.x 2/28/18
Pivotal Greenplum 4.3.9.x 2/28/18
Pivotal RabbitMQ 3.6.x 2/28/18
  March
Pivotal HDP 2.4.x 3/1/18
Redis for Pivotal Cloud Foundry 1.9.x 3/30/18
Pivotal Cloud Foundry 1.11 3/31/18
Pivotal Cloud Foundry Runtime for Windows 1.11.x 3/31/18
Pivotal Push Notification 1.9.x 3/31/18
Pivotal Cloud Foundry JMX Bridge 1.9.x 3/31/18
Pivotal Cloud Foundry Isolation Segment 1.11.x 3/31/18
MySQL for Pivotal Cloud Foundry v2 2.0.x  3/31/18
Pivotal Cloud Foundry Service Broker for AWS 1.4.x 3/31/18
Microsoft Azure Service Broker for PCF 1.3.x 3/31/18
  April
Pivotal Cloud Cache 1.1.x 4/30/18
RabbitMQ for Pivotal Cloud Foundry 1.4.x 4/30/18
RabbitMQ for Pivotal Cloud Foundry 1.5.x 4/30/18
RabbitMQ for Pivotal Cloud Foundry 1.6.x 4/30/18
RabbitMQ for Pivotal Cloud Foundry 1.7.x 4/30/18
RabbitMQ for Pivotal Cloud Foundry 1.8.x 4/30/18
RabbitMQ for Pivotal Cloud Foundry 1.9.x 4/30/18
Pivotal Push Notification 1.9.x 4/30/18
Microsoft Azure Service Broker for PCF 1.4.x 4/30/18
Concourse for Pivotal Cloud Foundry 3.3.3 4/30/18
File Integrity Monitoring Add-on for PCF 1.2.x 4/30/18
ClamAV Add-on for PCF 1.2.x 4/30/18
   

Cloud Foundry Security Update In October 2017, the PCF team released patches and notices for CVEs. More information can be found at http://pivotal.io/security. The most recent security releases for PCF include:
  • PCF Elastic Runtime 1.10.33, 1.11.19 and 1.12.7
  • PCF Operations Manager 1.9.23, 1.10.18, 1.11.14 and 1.12.5
See our KB article on Pivotal Cloud Foundry Buildpack Changes for Elastic Runtime 1.8+.
 
Pivotal Cloud Foundry Partner Services bg-services-overview.jpg Check out these services that are published, supported, and maintained by our Partners. Here are the latest: 
Service Name Release Date
a9s MySQL for PCF 11/20/17
Stark & Wayne Kafka for PCF 11/15/17
Datadog Nozzle for PCF 11/15/17

Explore, download, and update Pivotal software and services at Pivotal Network.

 
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On-Demand Webinar - Creating a cloud-native transformation at scale
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Did you miss Richard Seroter's webinar, Creating a cloud-native transformation at scale? There's still an opportunity to explore the critical roles training and professional services play in making a cloud-native transformation happen.
 
Sign-up today for the on-demand webinar and learn how Pivotal can help your organization build powerful customer experiences powered by thoughtful software.
 
SpringOne Platform Training - Final Call 
There are a few seats remaining in pre-conference training at SpringOne! Don't miss your chance to maximize your conference experience by attending one of our 2-day, instructor-led classes. Topics include:
  • Spring Boot Developer - SOLD OUT
  • Spring Cloud Services
  • Spring Cloud Data Flow
  • Pivotal Cloud Foundry Developer 
  • What's New in Spring 5- SOLD OUT
  • Steeltoe .NET Developer

Enrollment closes soon and seats are filling fast! Register today at https://springoneplatform.io/training.

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 Support News

Meet Greenplum 5.0
On September 14th Pivotal announced GA for Greenplum 5: Learn more about this exciting new release of the the world’s first open-source, multi-cloud data platform for advanced analytics!gpdb5.jpg

Pivotal Business Critical Support
A proven and personal approach to supporting Mission Critical Solutions based on Pivotal Technologies. Learn more here

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 Upcoming Events Featuring Pivotal

 

Upcoming Events:

Dec 12 - Internal Building Blocks: Aggregates, Entities, Value Objects, ... Part Three Webinar


All Events

  • You can see all upcoming events here!
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 Meet Your Support Expert


mireia-su.jpgMeet Mireia, a Data Customer Engineer

I work in the Cork, Ireland office.

I work as a Data Customer Engineer.

I am proud to be a part of Pivotal Support and here is why 
It’s a really fun place to work, the atmosphere is great and people will always go the extra mile to help. I like the way the company is always open to suggestions and everyone’s contribution can have an impact on the way things work in Pivotal.


 

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