Pivotal Knowledge Base


Collecting Diagnostic Information for Pivotal Products


All Supported Products of Pivotal


Pivotal Support routinely requests diagnostic information from you when a support request is handled. This diagnostic information contains product specific logs, configuration files, and data appropriate to the situation.

Note: Collecting diagnostic information is the same as collecting or gathering log files or artifacts.

This article provides procedures for obtaining diagnostic information for all Pivotal products.

The diagnostic information obtained by using this article is uploaded to Pivotal Support. In order to properly identify your information, you need to use the file upload link you receive when you created your ticket. If you do not have this link anymore, just ask and the owner of your ticket can resend it.



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