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Open Source RabbitMQ support and support methodology

Daniel Carwin

Environment

Product Version
RabbitMQ  
 
Introduction

This article provides information on Pivotal Support for open source RabbitMQ. It also provides information on the Support methodology and supported platforms.

Description

Supported RabbitMQ Components

  • RabbitMQ Server
  • RabbitMQ JMS, Java, and .NET clients (excluding the WCF binding)
  • RabbitMQ Management plug-in
  • RabbitMQ Shovel plug-in 
  • Additional plug-ins listed under the Supported Plugins section on the Rabbit Plug-ins page at http://www.rabbitmq.com/plugins.html:
    • rabbitmq_auth_backend_ldap
    • rabbitmq_auth_mechanism_ssl
    • rabbitmq_consistent_hash_exchange
    • rabbitmq_federation
    • rabbitmq_federation_management
    • rabbitmq_management
    • rabbitmq_management_agent
    • rabbitmq_mqtt
    • rabbitmq_shovel
    • rabbitmq_shovel_management
    • rabbitmq_stomp
  • Also supported are: 

    • rabbitmq-top
    • rabbitmq_trust_store
    • rabbitmq_jms_topic_exchange

Supported RabbitMQ Versions

RabbitMQ is supported under Pivotal's open source support policy. Currently this policy specifies that minor version releases will be supported for a minimum of 12 months from initial release. Customers are responsible for staying current with patch releases.  

Reference Platforms

  • Ubuntu (latest stable release and current long-term support release)
  • Debian (latest stable release)
  • RHEL, CentOS (latest stable release)
  • Mac OS X (latest stable release)
  • Microsoft Windows Server (latest stable release)

Additional Supported Platforms

  • Other Debian-based Linux operating systems (latest stable release)
  • Other RPM-based Linux operating systems (latest stable release)
  • openSUSE, SLES, and derived (latest stable release)

Erlang Support

  • Pivotal will help users configure their Erlang environment to get RabbitMQ running and performing properly. However, Pivotal does not provide a commercial SLA for supporting issues with the Erlang runtime.
  • Pivotal recommends the latest available stable (non-alpha) version of Erlang. Certain configurations require different minimum Erlang versions in order to receive support on open source RabbitMQ. For the list of minimum version requirements, go to the Erlang versions page at http://www.rabbitmq.com/which-erlang.html.

Support Methodology for Open Source RabbitMQ

  • Pivotal will attempt to reproduce and resolve any reported issues on reference platforms.
  • If an issue arises that is specific to a platform that is not on the reference platform list, Pivotal may require direct access to the customer's environment to diagnose the issue.

Available Support for Open Source RabbitMQ

  • For all supported versions of open source RabbitMQ, Pivotal will provide technical assistance for the software, including the installation and configuration of the software, and, when purchased, Pivotal will provide developer guidance and recommendations on the usage of the software.
  • For Severity Level 1 and Severity Level 2 software bugs and security vulnerabilities, Pivotal will investigate and devote reasonable efforts and resources to the verification, analysis, response, temporary avoidance, and full resolution and correction of the issue.

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