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Greenplum Command Center hangs loading with progress bar at 100% after install or upgrade

Environment 

  • GPCC 1.2.2.2

Problem

Debugging

Using chrome right click on the gpcc page and choose "inspect element" ( firefox Tools -> web developer -> web console ).  You might see errors like this in the console

Cause

GPCC is attempting to download flash artifacts from adobe.com and is failing because GPCC node does not have access to the internet.

Fix

Fixed in GPCC 1.2.2.3 and will be in the release notes

Workaround # 1

  Allow GPCC node to have access to adobe.com by ensuring connectivity and adobe.com is DNS resolvable. 

Workaround # 2

  1. Manually download the adobe dependency files to /usr/local/greenplum-cc-web/www/static on the server that has gpcc installed
    wget http://fpdownload.adobe.com/pub/swz/tlf/2.0.0.232/textLayout_2.0.0.232.swz
    wget http://fpdownload.adobe.com/pub/swz/flex/4.6.0.23201/sparkskins_4.6.0.23201.swz
    wget http://fpdownload.adobe.com/pub/swz/flex/4.6.0.23201/spark_dmv_4.6.0.23201.swz
    wget http://fpdownload.adobe.com/pub/swz/flex/4.6.0.23201/spark_4.6.0.23201.swz
    wget http://fpdownload.adobe.com/pub/swz/flex/4.6.0.23201/mx_4.6.0.23201.swz
    wget http://fpdownload.adobe.com/pub/swz/flex/4.6.0.23201/framework_4.6.0.23201.swz
    wget http://fpdownload.adobe.com/pub/swz/flex/4.6.0.23201/charts_4.6.0.23201.swz
    wget http://fpdownload.adobe.com/pub/swz/flex/4.6.0.23201/advancedgrids_4.6.0.23201.swz
    wget http://fpdownload.adobe.com/pub/swz/flex/4.6.0.23201/osmf_1.0.0.16316.swz

Reference internal JIRA CMDR-1878

 

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