Pivotal Knowledge Base

Follow

Non-Recoverable Disk error codes

Problem:
To understand what are Non-Recoverable errors and action plan for the same.

Impact:
The customer experiences performance problems and Data Unavailability with a drive that is in an unknown state.

Cause:

All 0x4 sense key errors indicate that the disk drive detected an unrecoverable hardware failure while performing the command or during a self-test. It experienced an abnormal rotation of the motor spindle.

Error Codes:
KCQ(4:01:0) # Hardware Error - no index or sector
KCQ(4:02:0) # Hardware Error - no seek complete
KCQ(4:03:0) # Hardware Error - write fault
KCQ(4:09:0) # Hardware Error - track following error
KCQ(4:11:0) # Hardware Error - unrecovered read error in reserved area
KCQ(4:15:1) # Hardware Error - Mechanical positioning error
KCQ(4:16:0) # Hardware Error - Data Sync Mark error in reserved area
KCQ(4:19:0) # Hardware Error - defect list error
KCQ(4:19:2) # Hardware Error - defect list error in Primary List
KCQ(4:19:3) # Hardware Error - defect list error in Grown List
KCQ(4:31:0) # Hardware Error - reassign failed
KCQ(4:32:0) # Hardware Error - no defect spare available
KCQ(4:35:1) # Hardware Error - unsupported enclosure function
KCQ(4:35:2) # Hardware Error - enclosure services unavailable
KCQ(4:35:3) # Hardware Error - enclosure services transfer failure
KCQ(4:35:4) # Hardware Error - enclosure services refused
KCQ(4:35:5) # Hardware Error - enclosure services checksum error
KCQ(4:3E:3) # Hardware Error - self-test failed
KCQ(4:3E:4) # Hardware Error - unable to update self-test
KCQ(4:44:0) # Hardware Error - internal target failure

Solution:
Replace the drive on the first occurrence.

Note:
KCQ(3:11:0) # EMC recommendation is to replace a disk which has logged > 100 Media Errors. To be a pro-actively replacement regardless of the disk being "Online".
If in case you come across any new Hardware Error, do update the article with the corresponding action plan.

Comments

Powered by Zendesk