Pivotal Knowledge Base

Follow

How to Submit a Support Request

Purpose 

This article will explain how you can submit a support request after you have registered.

Procedure

In order to submit a support request, you must first sign in to Pivotal Support.  

If you are not registered on Pivotal Support, please see our Registration Instructions

From the Pivotal Support page, once signed in, you will be redirected to your Account page where you can click on the Submit a Ticket button as shown below.

 

A drop-down list of product and environment options will be available for you customized to the PCN or LRN used to register. You can also select the severity level of your support concern, create a description of the issue, and add logs or attachments if needed.

Once submitted, the ticket and all other tickets will be displayed in a list in your account. To open a ticket, simply click on the one you'd like to view and all correspondences between support staff and yourself will become visible.

If you have any additional questions or issues, please do not hesitate to contact our Pivotal Customer Service team by calling +1 877 477 2269 or by emailing customer-service@pivotal.io

 

Comments

Powered by Zendesk