Pivotal Knowledge Base


Pivotal: How to Register for Pivotal Support

Welcome to Pivotal Support! 

To receive technical support, your registration is required so we can recognise your company's support entitlement under your Pivotal Software Support Contract.

To register for Pivotal Support you need to first visit the Pivotal Support Portal.  Please select the “Sign In” option located at the top right corner of the page. 


Once on the "Sign In" page, please select “Create Account” and fill in all the required fields on the following page.

  • Signing up with your corporate email address is required.  
  • In accordance with security best practices, please ensure that you have a strong password for your SSO account. 


Once you have finished this step, a verification email is sent to the email address used for registration, and you will be required to click on a verification link inside. The verification email will be sent by no-reply@run.pivotal.io

After verifying your account there is one last step to complete by inputting the additional information listed below:


  • Pivotal Customer Number(PCN): Your Pivotal Customer Number is used to verify your Support subscription. You can locate it in your Order Confirmation letter from Pivotal upon purchasing a Support contract.
  • Location Reference Number(LRN): The Location Reference Number can also be used to verify your Support Subscription. This support identifier was discontinued in 2015 to give way for PCNs but can still be valid contractually if it is present in your Order Confirmation letter. 


If you neglect to add your Pivotal Customer Number (PCN) or Location Reference Number (LRN) during your registration process, you will need to contact us to add it to your account manually. Without this support entitlement, you will not be able to apply a Severity level to your support request. 

If you have any additional questions or issues please do not hesitate to contact the Customer Service team by calling +1 877 477 2269 or emailing customer-service@pivotal.io



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