Experience the New Pivotal Customer Portal
On April 26th, 2016, the Global Support Services (GSS) team successfully launched the new Customer Portal, bringing a greatly enhanced experience for customers and partners in their engagement with Pivotal.
The Customer Portal’s new cleaner and simpler UI makes it easier for customers to manage any issues and find the assets they need.
Customers and partners now come to a single place and a scalable infrastructure that serves thousands of users, and contains many more thousands of customer records. The portal’s user-minded features include enhanced Single Sign On (SSO), Support Entitlements, Ticket Management, User Management, and Knowledge Base Access. Customers can now do the following from a single, SSO-enabled landing page:
- Access Pivotal Network to download software
- Search an improved Knowledge Base for self-help solutions
- Learn about Pivotal's support offerings and policies
- View and download documentation
The self-service Knowledge Base is searchable from any part of the site and offers answers to more Pivotal product questions than ever. It saves customers time, and allows our support engineers to spend more of their own time focused on more difficult issues. Taken together, this helps us resolve all issues faster, and improves the customer experience.
We’ve reached a new level of support with this Portal, and we’re just beginning. Up next are further and richer offerings such as video and webcasts, and integrating real-time user feedback. Check out the new portal at support.pivotal.io, and view our launch video on the Pivotal Global Support Services YouTube playlist.