Pivotal Knowledge Base


Unable to Log On to GPCC, Error "Incorrect username/password"


  • Pivotal Greenplum Database (GPDB) 4.3.x
  • Greenplum Command Center (GPCC) and above


  • After verifying that the username and password are correct when trying to log on to GPCC, the error message "Incorrect username/password" is seen.
  • The following errors are seen in the Master logs:

Error Message:

2016-06-27 14:27:41,741 - Checking trust login for gpmon on db gpperfmon, host localhost, port :5432
2016-06-27 14:27:41,750 - Trust login not allowed.  User gpmon has trust login enabled
2016-06-27 14:27:41,751 - Authentication failed user(gpmon) allow_trust_logon(False): Incorrect username/password


The gpperfmonui.conf parameter allow_trust_logon is set to "no" and the user (or all users) is a trusted user. This means that it refuses to let you log on as you are trying as a trusted user. 

On checking the pg_hba.conf file, you should see that you as a user or all users are trusted:


host     all         all       trust
<user>   all         all       trust 


Follow the steps to resolve this issue:

  1. Remove the trusted user line from the pg_hba.conf and replace it with md5
  2. Turn the "allow_trust_logon = yes" in the gpperfmonui.conf for the instance you are logging on to.



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