Knowledge is Power and We Believe in Sharing
In the 90s, when people had a question about a product, they would ask other users or research for information in libraries. Today, with online libraries, online programs, and online serviceability, if we do not get an answer to our question online, that is not acceptable. In Pivotal, our ideology is to be available 24/7 for our customers, to build relationships with not only our product offerings but by continuing to be at your side as you realize maximum value from your Pivotal investments.
To help you achieve greater optimization, we present an exceptional depth and breadth of product knowledge with the richest How-to articles, Solution References, FAQs, Checklists, and Best Practices in our Knowledge Base. Our Knowledge Base is built upon the Knowledge Centered Support (KCS) philosophy of delivering timely information at the point of need. This is critical for empowered, efficient agents and for our customers, who expect to find answers to their questions quickly and easily, when and where they need it. Over this past year, our Knowledge Base has grown exponentially, getting over DOUBLE the views per month with strong click-through rates.
Our popular Data section offers information on Pivotal Greenplum, Pivotal GemFire, Pivotal HD, and Pivotal HDB. The articles presented in this section by our engineers not only provide actionable resolutions but also product information to make your experience easy and seamless. In our Pivotal Cloud Foundry and RabbitMQ sections, we present articles on a variety of product know-how to save you time and reach resolutions faster. We also have articles and forums on our Apps such as Pivotal Web Server, MADlib, and Spring IO to actively contribute to customer knowledge! And for your access and entitlement questions, informative articles are readily available in our General Support section.
Collaboration and knowledge sharing are at the center of our core values at Pivotal. Check out our Knowledge Base to see how our avenues are always open to help you. We welcome your feedback! Write to the Knowledge Management team at firstname.lastname@example.org.