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Select Service Tiles do not Support the Use of Multiple Subnets

Environment

 Product  Version
 Pivotal Cloud Foundry® (PCF) Ops Manager  1.8.x
 Pivotal MySQL  1.7.x, 1.8.x
 Pivotal Single Sign On  1.1.x, 1.2.x
 Gemfire for PCF  1.7.x

Symptoms

As of the writing of this KB article, the Pivotal MySQL, Pivotal SSL and Pivotal Gemfire service tiles are not compatible with Ops Manager 1.8's feature of multiple subnets. Trying to use the multiple subnet feature with one of these tiles will result in an error from Ops Manager.

Products (["<tile>"]) cannot be associated with networks with multiple subnets. If you need them on a network with multiple subnets, re-import a newer version of the product.

Cause

There is a change in the metadata format for Ops Manager 1.8 and service tiles need to upgrade to support this new format. Until the tiles are upgraded to use the new format, they will not be able to use the multiple subnet feature.

Resolution

Pivotal is working to upgrade all of its service tiles to use the new metadata format and support the multiple subnet feature. You can check the progress of each individual tile by looking at the release notes for that tile:

Impact / Risks

When deploying to Amazon Web Services, this limitation can lead to the inability to balance jobs across multiple availability zones. For Google Cloud Platform and Microsoft Azure this should not be a problem as those IaaS' allow subnets to span availability zones.

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