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Registration email not received after signing up for Pivotal Web Services

Environment 

Pivotal Web Services: All versions

Purpose

After signing up for PWS, your email address will need to be verified. You should receive an email to the corresponding email address to finish the signup process. The email will contain a verification link; you have to click on the link to complete your signup. 

This article discusses some of the common reasons why you might not receive the verification email.

Instructions

Here are some common reasons for missing verification emails and steps that you can take to resolve the problem.

  1. Mistyped or incorrect email address. Please double check the email address that you entered. If you're not sure that you typed the correct address, you can always initiate the registration process a second time, double checking that the email address that you enter is correct.

  2. SPAM folder. If you're using a client like Thunderbird or MacMail, the email client has a SPAM filter built into it. While we do our best to make outgoing emails do not look like SPAM, sometimes these clients will accidentally classify the registration email as SPAM.  

  3. Corporate SPAM filter/Compliance Policy. Some corporations, businesses, and universities provide SPAM filtering through a dedicated device which intercepts incoming email and moves potential SPAM into a separate queue. This happens on SMTP server level. If you are unable to find the verification email in your mailbox, we suggest you contact your IT department. They should be able to review the inbound logs and further investigate the reason why the verification email has not been delivered to you. Please advise them to search the logs for emails coming from no-reply@run.pivotal.io or admin@run.pivotal.io, which are the addresses for our registration/verification emails.

If you have checked the items above, it is also worth mentioning that while most emails arrive within seconds, there are some times where the process can be delayed and take significantly longer. We recommend waiting for 30 to 60 minutes to see if the email has just been held up for its delivery. If after that time, you have still not received the email, then please let us know by opening a ticket with support@run.pivotal.io.

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