Pivotal Knowledge Base


How to delete a Pivotal Web Services Account


 Product  Version
 Pivotal Web Services  All Versions


Customers can delete their PWS Organizations and PWS Accounts by following the steps below.

Please note: 

These steps are to be followed if you still have an Organization in your account. If you have already deleted all the orgs in your account, you will not be able to see the 'Billing Report' button.

In this case, please contact our support by emailing support@run.pivotal.io. You will then be provided with a direct link, allowing you to delete your account.


1) Go to your Organization's "Billing Report" menu.

2) Click on "Delete my account."

3) Confirm by clicking on "Delete account" again.

4) Yes, we'd like you to click one more time to be absolutely sure!

5) You will receive an email from Pivotal Web Services.

6) Click the appropriate org links and go to Settings >> Request to delete Org.

7) Confirmation screen.

8) Please go to your email inbox and click on the 2nd option, "here."

10) This is the final page you will see, where your account will be deleted.



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