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Support Customer Update Vol. 17

 

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Top Knowledge Base Articles

This article will give you tips on collecting the information that will help us serve you faster, Collecting Diagnostic Information for Pivotal Products.

Our Knowledge Base articles help Cloud and Database Admins improve productivity with Pivotal products. If you have any questions, you can write to us at support-km@pivotal.io

Click here for PKS Knowledge at a glance and find the hottest trending articles below:

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 Redis

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 Product Updates

Here's a quick view of recent software updates and upcoming End Of General Support dates to help ensure that you are running the current release of your software. Please review to check if any of your products are listed here. You can find our Pivotal Support Lifecycle Policy which includes our Pivotal Lifecycle Matrix. This page was last updated on 3/20/18.

New Releases  
Product Date
Pivotal Cloud Foundry Operations Manager 2.0.8 3/16/18
Pivotal Cloud Foundry Operations Manager 1.12.15 3/16/18
BOSH Backup and Restore 1.2.0 2/22/18
Pivotal GemFire Native Client 9.2.0 2/20/18
Security Releases  
Product Date
Latest Stemcell for PCF Security Releases 3/13/18
Latest Stemcell for PCF (Windows) Security Releases 2/20/18
MySQL for PCF 1.10.12 2/24/18
Pivotal Application Service (formerly Elastic Runtime) 2.0.7 3/6/18
Pivotal Application Service (formerly Elastic Runtime) 1.12.16 3/5/18
Pivotal Application Service (formerly Elastic Runtime) 1.11.28 3/5/18
Pivotal Cloud Foundry Isolation Segment 2.0.6 3/7/18
Pivotal Cloud Foundry Isolation Segment 1.12.15 3/7/18
Pivotal Cloud Foundry Isolation Segment 1.11.26 3/5/18
Pivotal Cloud Foundry Operations Manager 2.0.7 3/12/18
Pivotal Cloud Foundry Operations Manager 1.12.13 2/28/18
Pivotal Cloud Foundry Operations Manager 1.11.23 3/15/18
RabbitMQ for PCF 1.11.8 2/26/18
RabbitMQ for PCF 1.10.14 2/26/18
RabbitMQ for PCF 1.9.17 2/26/18
RabbitMQ for PCF 1.8.31 2/26/18
RabbitMQ for PCF 1.7.40 2/26/18
Spring Cloud Services for PCF 1.5.2 2/26/18
Spring Cloud Services for PCF 1.4.8 2/26/18
Spring Cloud Services for PCF 1.3.9 2/26/18
Spring Cloud Services for PCF 1.2.25 2/26/18
Spring Cloud Services for PCF 1.1.29 2/26/18
Spring Cloud Services for PCF 1.0.40 2/26/18
Recent and Upcoming End of General Support  
Product Date
  March
Pivotal HDP 2.4.x 3/01/18
Redis for Pivotal Cloud Foundry 1.9.x 3/30/18
Pivotal Cloud Foundry 1.11 3/31/18
Pivotal Cloud Foundry Runtime for Windows 1.11.x 3/31/18
Pivotal Push Notification 1.9.x 3/31/18
Pivotal Cloud Foundry JMX Bridge 1.9.x 3/31/18
Pivotal Cloud Foundry Isolation Segment 1.11.x 3/31/18
MySQL for Pivotal Cloud Foundry v2 2.0.x  3/31/18
Pivotal Cloud Foundry Service Broker for AWS 1.4.x 3/31/18
Microsoft Azure Service Broker for PCF 1.3.x 3/31/18
Pivotal Cloud Foundry Service Broker for AWS 1.4.x 3/31/18
  April
Pivotal Greenplum 4.3.10.x 4/30/18
Pivotal Cloud Cache 1.1.x 4/30/18
RabbitMQ for Pivotal Cloud Foundry 1.4.x 4/30/18
RabbitMQ for Pivotal Cloud Foundry 1.5.x 4/30/18
RabbitMQ for Pivotal Cloud Foundry 1.6.x 4/30/18
RabbitMQ for Pivotal Cloud Foundry 1.7.x 4/30/18
RabbitMQ for Pivotal Cloud Foundry 1.8.x 4/30/18
RabbitMQ for Pivotal Cloud Foundry 1.9.x 4/30/18
Microsoft Azure Service Broker for PCF 1.4.x 4/30/18
Concourse for Pivotal Cloud Foundry 3.3.3 4/30/18
File Integrity Monitoring Add-on for PCF 1.2.x 4/30/18
ClamAV Add-on for PCF 1.2.x 4/30/18
  May
BOSH Backup and Restore 1.0.x 5/31/18
IPsec Add-on for PCF 1.7.x 5/31/18
Microsoft Azure Service Broker for PCF 1.5.x 5/31/18
Pivotal Greenplum Command Center 3.0.x 5/31/18
  June
Pivotal Cloud Foundry 1.12 6/30/18
Pivotal Cloud Foundry Runtime for Windows 1.12.x 6/30/18
Pivotal Cloud Foundry Metrics 1.4.x 6/30/18
Pivotal Cloud Foundry Isolation Segment 1.12.x 6/30/18
BOSH Backup and Restore 1.1.x 6/30/18
Concourse for Pivotal Cloud Foundry 3.5.x 6/30/18
Metrics Forwarder for Pivotal Cloud Foundry 1.11.x 6/30/18
GCP Service Broker for PCF 3.5.x 6/30/18
Pivotal Greenplum 4.3.11.x 6/30/18
Pivotal tc Server 3.1.x 6/30/18
  July
RabbitMQ for Pivotal Cloud Foundry 1.10.x 7/31/18
MySQL for Pivotal Cloud Foundry v2 2.1.x 7/31/18
Scheduler for Pivotal Cloud Foundry 1.1.x 7/31/18
IPsec Add-on for PCF 1.8.x 7/31/18
Session State Caching Powered by GemFire for Pivotal Cloud Foundry 1.0.x 7/31/18
Session State Caching Powered by GemFire for Pivotal Cloud Foundry 1.2.x 7/31/18
  August
Pivotal Cloud Cache 1.2.x 8/31/18
Concourse for Pivotal Cloud Foundry 3.6.x 8/31/18
GemFire for Pivotal Cloud Foundry 1.0.x 8/31/18
GemFire for Pivotal Cloud Foundry 1.1.x 8/31/18
GemFire for Pivotal Cloud Foundry 1.2.x 8/31/18
GemFire for Pivotal Cloud Foundry 1.3.x 8/31/18
GemFire for Pivotal Cloud Foundry 1.4.x 8/31/18
GemFire for Pivotal Cloud Foundry 1.5.x 8/31/18
GemFire for Pivotal Cloud Foundry 1.6.x 8/31/18
GemFire for Pivotal Cloud Foundry 1.7.x 8/31/18
Pivotal HDB 2.x 8/31/18

Cloud Foundry Security Update
In February 2018, the PCF team released patches and notices for CVEs. More information can be found at http://pivotal.io/security. The most recent security releases for PCF include:
  • Pivotal Application Service (formerly Elastic Runtime) 1.11.28, 1.12.16, and 2.0.7
  • PCF Operations Manager 1.11.23, 1.12.13, and 2.0.7
See our KB article on Pivotal Cloud Foundry Buildpack Changes for Elastic Runtime 1.8+.
 

Pivotal Cloud Foundry Partner Services bg-services-overview.jpg Check out these services that are published, supported, and maintained by our Partners. Here are the latest: 

Service Name Release Date
Aqua Security for PCF 3/2/18
Snyk Service Broker for PCF 3/13/18

Explore, download, and update Pivotal software and services at Pivotal Network.

 
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Education & Enablement News

Like everything else at Pivotal, the education team is iterating and adapting to bring you even more ways to improve your skills in 2018! We’ve expanded our charter and revamped our name. We are now Education & Enablement, and we’re building our offering on three pillars: Cloud-Native Developer Enablement, PAL, and Pivotal Training.

Cloud-Native Developer Enablement

bg-academy-lower.pngEducation & Enablement recently launched a new dev enablement service, Cloud-Native Developer Enablement (CNDE). This is a custom service through which we help our customers build a dev enablement team. The CNDE team’s charter is to level-up every application developer through internal product offerings, education content, community building, and consulting. Please reach out to your sales representative for details.

PAL - Platform Acceleration Lab

If you’re a developer or an architect who is building either .Net or Java applications for Pivotal Cloud Foundry, you’ve probably taken some of our online classes and read everything you can. If you want to take your development to the next level and deeply understand cloud-native, replatforming, and modernizing apps, we’ve got the programs for you.

The PAL family of training provides a hands-on, developer focused, immersion training designed to teach you how to build apps like a cloud-native, or migrate legacy apps to get the benefits of cloud native approaches. The PAL programs include a one-week program focused on building cloud native applications, or for those who really want to dive deep, we offer a three-week immersive program where Pivotal experts guide you through modernizing and moving existing apps to run on Pivotal Cloud Foundry. In either program, you’ll also learn the fundamentals of Pivotal Cloud Foundry, Concourse (CI/CD), Application Architecture, Spring Boot, and Spring Cloud Services.

To see the upcoming schedule and find out more visit us at: https://pivotal.io/platform-acceleration-lab.  

Pivotal Training

Pivotal Training offers instructor-led classes across all geographies, including many live online (virtual) classes. So, it's easy to find dates and times that work for your busy schedule.

​Pivotal Training is working to launch new courses and update many of our existing offerings. Our newly updated Pivotal Cloud Foundry Operator course (previously named, “Pivotal Cloud Foundry Administrator”) aligns with our newest product release and provides students with the theoretical understanding and hands-on experience needed to manage a Pivotal Cloud Foundry Installation. The revised course is four (4) days long and will launch in April.

Stay tuned for more information about our updated Spring Cloud (previously named “Spring Cloud Services”) and Pivotal Cloud Foundry Developer courses in Spring, 2018.

Please visit pivotal.io/training to view our full list of offerings and to enroll in a class.

 
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 Support News

Pivotal Business Critical Support
A proven and personal approach to supporting Mission Critical Solutions based on Pivotal Technologies. Learn more here

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 Upcoming Events Featuring Pivotal

 

Upcoming Events:

Mar 22 - Pivotal Cloud Foundry 2.1: Making Transformation Real Webinar


All Events

  • You can see all upcoming events here!
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 Meet Your Support Expert

pinion-expert.jpgMeet Pinion, a Customer Support Rep

I work at the Pivotal office in Shanghai, China (near the Oriental Pearl Tower).  (⁎⁍̴̛ᴗ⁍̴̛⁎)

I work as a Customer Support Representative  

I am proud to be a part of Pivotal Support and here is why:
This is my first job and I feel soooo lucky to have joined such a wonderful company. It's very cool to work with so many talented, but modest folks. People are always being kind and open-minded, they like sharing, helping each other and are always trying to do the right thing. It's an honor to be part of Pivotal, who is transforming the way to develop software and making the world a better place.

 

 

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