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Support Customer Update Vol. 19

 

In This Issue

Upgrade from Pivotal Cloud Foundry (PCF) v1.12 to v2.0
(Part 2 of a 3 Part Series)
This month Pivotal Support shares some pre-checks which includes known issues when you are upgrading your platforms from Pivotal Cloud Foundry (PCF) v1.12 to PCF v2.0. 

Pre-Check







  1. If external metrics monitoring has been enabled, verify all VM CPU/RAM/DISK utilization is good.
  2. Run BOSH CLI directly to verify the status
    • bosh2 -e vms --vitals
    • bosh2 -e -d cck
    • bosh2 -e -d instances --ps
  3. Using the Ops Manager GUI, check each PAS/Tiles status page and verify CPU/RAM/DISK utilization is good.
  4. Review the PAS KPI to ensure that the foundation is healthy




  • Volume Services
  • Go to Advanced Features and make sure that NFSv3 Volume Services is disabled
  • Go to Errands and set the NFS Broker Errand to off
  • Notification Service
  • Notification UI


Top Knowledge Base Articles

This article will give you tips on collecting the information that will help us serve you faster, Collecting Diagnostic Information for Pivotal Products.

Our Knowledge Base articles help Cloud and Database Admins improve productivity with Pivotal products. If you have any questions, you can write to us at support-km@pivotal.io

Click here for PKS Knowledge at a glance and find the hottest trending articles below:

Spring SSO Connector version 2.1.2
Issuer Validation Regression in Spring Cloud SSO Connector

Spring Cloud Services 1.5
Spring Cloud Services Instance update fails due to Broker Worker /copy_bits failure
Spring Cloud Services Smoke Test Fails with Validator Exception error "PKIX path building failed"

Pivotal Cloud Foundry on vSphere all versions
Windows Diego Cells on vSphere Intermittently Crash or display 'Bluescreen'

Pivotal Cloud Foundry Diego Cell NATS traffic on a Gorouter VM
How to monitor NATS traffic on the Gorouter

Open Source RabbitMQ
How to clear definitions on a RabbitMQ cluster
Investigating Ghost queues on RabbitMQ

Redis on PCF 1.9
Redis On-Demand Smoke Test Fails to Create A 'cache-small' Plan Instance with error "can't use multiple availability zones"

PCF 2.0
How to find the 'org' and 'space' a specific route belongs to
Running antivirus on Pivotal Cloud Foundry Windows Diego Cell

PCF Deployments 1.11 and above with the File Integrity Monitoring (FIM) add-on deployed to Diego cells
Garden FIM Compatibility issue "Cannot set limits on the memory cgroup"

Failure during PCF 1.11 to PCF 1.12 Upgrade
Operations Manager configuration fails with OpenSSL Cipher error

PAS for Windows Tile
Windows deploy fails with "enable_ssh" error as the drain scripts failed

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 Product Updates

Here's a quick view of recent software updates and upcoming End Of General Support dates to help ensure that you are running the current release of your software. Please review to check if any of your products are listed here. You can find our Pivotal Support Lifecycle Policy which includes our Pivotal Lifecycle Matrix. This page was last updated on 5/17/18.

 
New Releases  
Product Date
Buildpacks for PCF May 2018
CyberArk Conjur Service Broker for PCF .0.3.2 5/8/18
Concourse for PCF 3.9.2 5/7/18
Pivotal Greenplum 5.8.0 5/4/18
Pivotal GemFire 9.5.0 5/4/18
SignalFx Monitoring and Alerting for PCF 0.11.4 5/3/18
Splunk Nozzle for PCF 1.0.1 5/2/18
Dynatrace Full-Stack Add-On for PCF 1.0.3 5/2/18
Hazelcast IMDG Enterprise for PCF 1.4.1 4/30/18
Pivotal Greenplum 4.3.25.0 4/27/18
Redis for PCF 1.12.0 4/24/18
AppDynamics Service Broker for PCF 4.4.91 4/24/18
Pivotal Cloud Foundry On Demand Services SDK 0.21.1 4/23/18
Pivotal Cloud Foundry Healthwatch 1.2.0 4/23/18
Single Sign-On for PCF 1.6.0 4/19/18
Wavefront by VMware Nozzle for PCF 0.9.3 4/18/18
Security Releases  
Product Date
Pivotal Application Service (formerly Elastic Runtime) May 2018
Pivotal Application Service for Windows May 2018
Pivotal Application Service for Windows 2012R2 May 2018
Pivotal Cloud Foundry Operations Manager May 2018
Latest Stemcell for PCF Security Releases May 2018
Latest Stemcell for PCF (Windows) Security Releases May 2018
Pivotal Cloud Foundry Isolation Segment May 2018
Spring Cloud Services for PCF May 2018
Recent and Upcoming End of General Support  
Product Date
  May
BOSH Backup and Restore 1.0.x 5/31/18
IPsec Add-on for PCF 1.7.x 5/31/18
Microsoft Azure Service Broker for PCF 1.5.x 5/31/18
Pivotal Greenplum Command Center 3.0.x 5/31/18
  June
Pivotal Cloud Foundry 1.12 6/30/18
Pivotal Cloud Foundry Runtime for Windows 1.12.x 6/30/18
Pivotal Cloud Foundry Metrics 1.4.x 6/30/18
Pivotal Cloud Foundry Isolation Segment 1.12.x 6/30/18
BOSH Backup and Restore 1.1.x 6/30/18
Concourse for Pivotal Cloud Foundry 3.5.x 6/30/18
Metrics Forwarder for Pivotal Cloud Foundry 1.11.x 6/30/18
GCP Service Broker for PCF 3.5.x 6/30/18
Pivotal Greenplum 4.3.11.x 6/30/18
Pivotal tc Server 3.1.x 6/30/18
  July
RabbitMQ for Pivotal Cloud Foundry 1.10.x 7/31/18
MySQL for Pivotal Cloud Foundry v2 2.1.x 7/31/18
Scheduler for Pivotal Cloud Foundry 1.1.x 7/31/18
IPsec Add-on for PCF 1.8.x 7/31/18
Session State Caching Powered by GemFire for Pivotal Cloud Foundry 1.0.x 7/31/18
Session State Caching Powered by GemFire for Pivotal Cloud Foundry 1.2.x 7/31/18
  August
Pivotal Cloud Cache 1.2.x 8/31/18
Concourse for Pivotal Cloud Foundry 3.6.x 8/31/18
GemFire for Pivotal Cloud Foundry 1.0.x 8/31/18
GemFire for Pivotal Cloud Foundry 1.1.x 8/31/18
GemFire for Pivotal Cloud Foundry 1.2.x 8/31/18
GemFire for Pivotal Cloud Foundry 1.3.x 8/31/18
GemFire for Pivotal Cloud Foundry 1.4.x 8/31/18
GemFire for Pivotal Cloud Foundry 1.5.x 8/31/18
GemFire for Pivotal Cloud Foundry 1.6.x 8/31/18
GemFire for Pivotal Cloud Foundry 1.7.x 8/31/18
Pivotal HDB 2.x 8/31/18
  September
Pivotal Application Service (formerly Elastic Runtime) 2.0.x 9/30/18
Pivotal Application Service for Windows 2012R2 2.0.x 9/30/18
Pivotal Cloud Foundry Operations Manager 2.0.x 9/30/18
Pivotal Cloud Foundry Isolation Segment 2.0.x 9/30/18
RabbitMQ for Pivotal Cloud Foundry 1.11.x 9/30/18
Pivotal Greenplum 4.3.12.x 9/30/18
  October
Pivotal Cloud Foundry Healthwatch 1.1.x 10/31/18
Pivotal Push Notification 1.9.x 10/31/18
Spring Cloud Services 1.x 10/31/18
Spring Cloud Services 1.2.x 10/31/18
Spring Cloud Services 1.3.x 10/31/18
Spring Cloud Services 1.4.x 10/31/18
Spring Cloud Services 1.5.x 10/31/18
Pivotal Single Sign On 1.x 10/31/18
Pivotal Single Sign On 1.4.x 10/31/18
Pivotal Single Sign On 1.5.x 10/31/18
Redis for Pivotal Cloud Foundry 1.11.x 10/31/18
MySQL for Pivotal Cloud Foundry 1.10.x 10/31/18
MySQL for Pivotal Cloud Foundry v2 2.2.x 10/31/18
Concourse for Pivotal Cloud Foundry 3.8.x 10/31/18
GCP Service Broker for PCF 3.6.x /font> 10/31/18
Pivotal Greenplum 4.3.13.x 10/31/18
Pivotal Greenplum Command Center 3.2.x
   

Cloud Foundry Security Update
In April 2018, the PCF team released patches and notices for CVEs. More information can be found at http://pivotal.io/security. The most recent security releases for PCF include:
  • Pivotal Application Service (formerly Elastic Runtime)  1.12.22, 2.0.13, and 2.1.4
  • PCF Operations Manager 1.12.19, 2.0.12, and 2.1.3
 

Pivotal Cloud Foundry Partner Services bg-services-overview.jpg

Check out these services that are published, supported, and maintained by our Partners. Here are the latest: 

Service Name Release Date
SMB Volume Service for PCF 4/17/18
Datadog Application Monitoring for PCF 5/4/18
Azure Open Service Broker for PCF 5/8/18

Explore, download, and update Pivotal software and services at Pivotal Network.

 
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Education & Enablement News
Spring is in full swing as we continue to iterate on new programs and content to help our customers increase developer productivity and operator efficiency. As mentioned in the last newsletter, we’ve expanded our charter and revamped our name. Education & Enablement has three strategic services to help level-up and scale your engineering teams - Cloud-Native Developer Enablement, the Platform Acceleration Lab (PAL), and Pivotal Training.

Cloud-Native Developer Enablement
bg-academy-lower.pngThe Cloud-Native Developer Enablement (CNDE) service aims to establish developer enablement teams at our customers - so our customers can scale their dev teams without Pivotal services. We see the CNDE team as the capstone to our customer’s services journey. Like all Pivotal services, the team employs modern agile, lean, and user-centered design methodologies to deliver value to application development teams. The results of their work are tools, frameworks, and educational content geared to improve developer productivity. Typical deliverables include reference architectures, onboarding portals, and brokers for shared services.

PAL - Platform Acceleration Lab
The Platform Acceleration Lab (PAL) team in Boulder is pleased to announce a new course offering. To address the growing number of customers building .NET applications for Pivotal Cloud Foundry, we are launching a new Cloud Native Developer .NET program (CND .NET) on June 4th, 2018 in Boulder. This course is almost identical to our Cloud Native Developer for Java developers except all the code is written in C# and students learn how to build .NET Core applications on Pivotal Cloud Foundry using SteelToe. We expect this first class to fill-up quickly, so contact us to get registered today. 

Pivotal Training
Pivotal Training offers product-focused, instructor-led classes across all geographies, including many live online (virtual) classes.

​We have been working on updates to some of our most popular Pivotal Cloud Foundry and Spring courses. Our newly updated Pivotal Cloud Foundry Operator course (previously named, “Pivotal Cloud Foundry Administrator”) provides students with the theoretical understanding and hands-on experience needed to manage a Pivotal Cloud Foundry Installation. The revised 4-day course launches this month.
 
We have also relaunched our Pivotal Cloud Foundry Developer course based upon the latest content from the Cloud Foundry Foundation (CFF). Students taking the new course will be well prepared to take the CFF Developer Certification. This performance-based exam is designed to verify a candidate’s expertise using the Cloud Foundry platform and building cloud-native applications.
 
Finally, we have updated our popular Spring Cloud Developer course (previously named, “Spring Cloud Services”). The new 3-day course provides participants with in-depth coverage of cloud-native and microservices patterns using Spring Cloud and Netflix components to help solve challenges associated with running distributed, cloud-native applications over a microservices architecture.
Please visit pivotal.io/training/courses to view our full list of offerings and to enroll in a class. If you have any queries, please contact us directly at education@pivotal.io.
 

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 Support News

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Check out our new page at pivotal.io/support

Pivotal Business Critical Support
A proven and personal approach to supporting Mission Critical Solutions based on Pivotal Technologies. Learn more here

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 Upcoming Events Featuring Pivotal

 

Upcoming Events:

May 17 - Cloud-Native Fundamentals: Accelerating Development with Continuous Integration Webinar


All Events

  • You can see all  events here!
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 Meet Your Support Expert

adam-nl-52018.jpgMeet Adam, a Customer Support Rep

I work at the Glorious Mahon Office in Cork, Ireland

I work as a Customer Support Representative  

I am proud to be a part of Pivotal Support and here is why:
I feel respected and valued for what I bring to the team and to the company. Being with Pivotal has encouraged/rewarded me to come up with my own ideas and spurred my desire to be on a more technical career path.

 

 

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